Form CRS - Download PDF
You can either mail checks to our office or utilize mobile check deposit.
Mobile Check Deposit:
The RBC Connect mobile app provides you with freedom, flexibility and secure on-the-go access to information and features including mobile check deposit. You must first have already registered for access to this website. Please call us directly if you do not have access or need help with your user id and password.
To download the app
The app is available for iPhone, iPad, and Android users, the app is free on the App Store and on Google Play.
To download the Android app: Go to Google Play and search for “RBC Connect.” Once you’ve found the “RBC Connect” app, touch “Install.” On Android you may be required to enter your password to install.
To download the iPhone or iPad app: Go to the App Store and search for “RBC Connect.” Once you’ve found the “RBC Connect” app, touch “Get.” On iOS, you will be required to enter your Apple ID, use Touch ID or Face ID to install.
Make deposits 24/7 directly into your eligible accounts
For questions and assistance
To speak with someone about functionality or using the app, contact Client Support Services, toll-free at: 1-800-933-9946 weekdays from 8:00 a.m. to 10:00 p.m. ET and Saturday from 10:00 a.m. to 6:00 p.m. ET.
You are welcome to call us directly at 415.925.4000 for help with the app or for more details about depositing funds or wire transfers.
RBC Correspondent Services (RBC CS) is a division of RBC Capital Markets, LLC, member NYSE/FINRA/SIPC. RBC Capital Markets, LLC, is a member of the NYSE, AMEX, CHX, CBOE and PSE and has execution capabilities on all principal exchanges. RBC Capital Markets, LLC is owned by Royal Bank of Canada, which trades under the symbol RY on the New York Stock Exchange.
Our clearing firm, RBC Correspondent Services, is a division of RBC Capital Markets, LLC. RBC Capital Markets, LLC, is a member of the Securities Investor Protection Corporation (SIPC). SIPC is a nonprofit membership corporation funded by its member security broker-dealers. SIPC protects the securities clients of its members in the event of the failure of a member firm. SIPC reimburses clients the cash value of their securities up to $500,000 per account (of which $250,000 may be in cash). All client accounts which are similarly titled are combined for purposes of determining SIPC protection. Accounts with separate legal titles, however, are each protected separately. Thus, for example, a client’s individual account, a joint tenants account with a spouse, and a custodial account for a minor child would each receive separate protection.
RBC Capital Markets, LLC, has purchased an additional policy that offers coverage in excess of the protection provided by SIPC. This coverage covers additional securities and cash protection up to $99.5 million SIPC qualified account (of which $900,000 may be in cash). A $400 million aggregate limit applies to this additional coverage.
Note: Neither SIPC protection, nor protection in excess of that offered by SIPC, covers a decline in the value of a client’s assets due to market loss. Additional information is available upon request or at www.sipc.org.
Through our affiliation with RBC Correspondent Services, our clients have access to products and services that allow investment flexibility. These products and services include the following:
Please contact us directly with any questions.
Generally, trades are executed through our clearing firm, RBC Correspondent Services. Relevant Wealth does not receive payment for order flow or engage in profit-sharing arrangements. Transaction Auditing Group (TAG) has been selected to disseminate on their public Web site the Order Handling Disclosure Report for RBC CS. Written copies of this quarterly report are available upon request.
Relevant Wealth Advisors has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
If after a significant business disruption you cannot contact us as you usually do by calling 415.925.4000, you should call our alternative number 415.609.8546 (or go to our web site at relevantwealth.com). If you cannot access us through either of those means, you should contact our clearing firm, RBC Correspondent Services, at 866.506.8596 for instructions on how it may provide prompt access to funds and securities, enter orders and process other trade-related, cash, and security transfer transactions on our behalf.
Because of the sensitivity surrounding personal information, our client privacy procedures are extremely strict. We limit access to client information only to those employees and authorized agents who need to know that information in order to provide the products or services that our clients have requested from us. We maintain strict physical, electronic, and procedural safeguards that comply with federal confidentiality standards.
The information we collect about our clients comes from information they provide to us when opening an account or during our ongoing relationship. This includes information such as name, address, and Social Security number provided on applications, agreements or other forms. In addition, we maintain records of each of our clients’ transactions and holdings at relevant Wealth.
We provide information about our current or former clients, from the sources described above, to parties outside Relevant Wealth only as described below:
Complaints against Relevant Wealth and/or its employees should be directed to Bruce Raabe at 415.925.4000 or mailed to:
Relevant Wealth Advisors
2 Belvedere Place, Suite 350
Mill Valley, CA 94941
Protection of client personal and transaction-related information is of extreme importance to us. If you have any questions regarding this policy, please feel free to contact us.